Frequently Asked Questions
When do you offer appointments?
Office Opening Hours
Wednesdays and Saturdays 9-5pm by appointment only.
Appointments can be made in-person or via Telehealth.
To make a booking you can use our Online Client Portal by clicking here.
How do I get there?
We are located inside Epworth Freemasons Hospital.
There is paid carpark at Epworth Freemasons & street parking (fees may apply).
Tram number 109 stops directly out the front of the Epworth Freemasons Hospital, on Victoria Parade.
When do I need to make a payment?
For In-Person Appointments
Full payment is required on the day of consultation via the Power Diary Booking App (automatic online payment system) or Credit Card via EFTPOS machine. Please note, cash is not accepted as a payment method.
For Telehealth Appointments
Full fee must be paid for prior to the commencement of the appointment.
Please note, Lively Lifestyles Psychology does not offer a bulk billing service.
How do I receive a Medicare Rebate?
To receive a Medicare rebate, you will need to visit your GP who will assess your eligibility for a Mental Health Care Plan (MHCP). If you are approved for a MHCP, you will then be entitled to Medicare rebates for up to 10 individual therapy sessions per calendar year.
The rebate amount for a General Psychologist is approximately $88.25 per session.
Please note: a dated and signed MHCP referral letter from your GP is required to receive the rebate. Please bring the referral letter to your first appointment. If you don't have a MHCP, then the full-fee is required.
Expansion to Medicare Services for Mental Health
As a response to the COVID-19 Health Crisis, an additional 10 Medicare subsidised psychological therapy sessions have been provided by The Australian Government (up to 20 per calendar year). This measure has been made available until 30 June 2022.
In order to access the additional support clients will need to:
have a Mental Health Care Plan;
have used all of their 10 sessions in the calendar year; and
undertake a review with their GP after their 10th session.
For more information, click here.
Will my Private Health pay for anything?
Some private health funds do cover psychological therapy, however you need to find this information out directly from your private health fund/policy. They may inform you how much you may get back and what your budget for psychological services may be. If your service is covered by private health, your invoice will still need to be paid in full on the day of your appointment and claimed back through your insurer.
What is the Pregnancy Support Counselling Rebate?
Pregnancy support counselling through the Medicare scheme is available for clients with a current or recent pregnancy (within the last 12 months) who have any concerns, such as decisions about the future, adjustment following the pregnancy, or general issues related to a pregnancy.
The rebate amount is approximately $64.10 per session.
A referral to this service is required via GP. The pregnancy support counselling rebate only covers 3 sessions, although you may continue privately, or be referred again under another appropriate initiative such as a MHCP. Speak to your GP about the suitability of other Medicare services.
For more information, click here.
I made an in-person appointment, but I'm not feeling well. What should I do?
If you are feeling unwell (fever, cough, shortness of breath, sore throat, loss of sense of taste or smell or temperature); have been potentially exposed to COVID-19; are awaiting COVID-19 testing results or have tested positive for COVID-19, you can reschedule your face-to-face appointment to a Telehealth service.